Shipping Policy

All orders over $199, and having a weight less than 150 pounds, ship for free within the continental United States via standard UPS ground, FedEx ground, USPS, Truck or Common Carrier. Orders to Alaska and Canada are shipped using UPS ground or USPS.* You can select other UPS options including next day, two day and three-day services, if available. Charges for expedited or premium delivery services will be added to your order and prepaid.  Expedited or premium charges are not refundable. All shipments include carrier insurance to guarantee acceptable delivery. Hawaii and Alaska, as well as all other worldwide shipments outside of the continental U.S., do not qualify for free shipping. For shipments to Hawaii, Alaska, the US Virgin Islands, and Puerto Rico your order will ship by either USPS, UPS or FedEx. Shipping charges will be added to your order and prepaid. All other orders to destinations outside the continental U.S. will ship by UPS or USPS and charges will be added to your order and prepaid. You may call us prior to placing your order to obtain a shipping quotation for expedited or international shipping options.

For shipping charges on orders less than $200, please add the product(s) to your cart and enter your zip code. The following are typical shipping charges:

UPS Ground shipping charges: UPS Ground orders* under $200 start at $5.99 and UPS Ground orders within the continental U.S. over $200 are shipped for free. 

*some restrictions may apply. Please contact us by phone at 561-334-3778 or via email at info@meriksafe.com for details if you have any questions.

Every shipment method we use is trackable and insured. Below is a list of our shipment methods and their estimated shipping times. All shipping times are shown in business days, Monday through Friday. Shipping days do not include weekends and holidays.

Standard Shipping

We ship by UPS, FedEx, USPS or other Truck and/or Common Carriers that provide insurance and tracking. Shipments require a signature at the time of delivery. Shipping times vary as follows:

• Standard Ground Shipping: 2 to 7 business days.
• Second Day Air: Shipment time is 2 business days. The day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) should arrive on Tuesday.
• Next Day Air: Shipment time is 1 business day. An item should be delivered the following business day if the carrier receives that item prior to their daily cut-off time. Carrier cut-off times vary by carrier.

PLEASE NOTE: When choosing either Second Day or Next Day Air, the products need time to be picked, packed and shipped. Your order must be placed before 3:00 PM Eastern Time.

Truck or Common Carrier Shipments 
(Often referred to as “Freight” or "LTL" Shipments)

Truck, LTL (less than truckload) and/or Common Carrier shipments are reserved for large, heavy, or oversized items such as Gun Safes, TL Vaults or Multiple-Case orders. Such products or items are often palletized and loaded onto a large truck for shipment and delivered by a scheduled appointment with a truck having a lift-gate for Curbside Service. It is the customer’s sole responsibility to bring the freight up any driveway, inside a store, building, home, garage, or into the final destination. Depending on the weight and size of the safe you may want to arrange for additional help to bring the safe inside. Please contact us before the item ships if you live on a rural route, area not serviced by freight carriers, or on an Island. Drivers do not assist with unpacking, inspecting, or any setup with curbside delivery. If you have a narrow, steep, or inaccessible driveway for a delivery truck and trailer, you will need to upgrade to a higher level of service (generally delivered using a liftgate truck). If inaccessible, please call us for further options, there are many. Additionally, debris removal (boxes, cartons, packing materials, etc.) is not included with your purchase, and in-office or in-home installation is NOT included with your purchase unless arrangements have been made for those services. Notice of such special services are noted on your invoice and the cost of those services must be prepaid by the customer. This shipping total is added to your invoice total. Should you have any questions please feel free to contact our customer support team at 561-334-3778. We have a vast amount of experience and can assist to make your purchase trouble-free and satisfactory. 

Note: Freight companies will call the customer to schedule a delivery appointment. It is the customer’s responsibility to inspect all merchandise prior to the carrier’s departure from the delivery location. If, after opening the shipping carton, the merchandise appears to have been damaged during shipping, please note the damage(s) or imperfection(s) on the freight bill and REFUSE the shipment immediately. This will assist with a quicker return or replacement. Please contact our customer support team at 561-334-3778 immediately upon damages or imperfections found within an inspection. You should ALWAYS refuse shipment immediately if you notice something damaged, this assists to avoid costly shipping charges to you and fast turnaround times for a replacement product. In case of refusal of shipment – the product(s) or palletized cartons will remain on the delivery truck and will be sent back to our facility. If your delivery has been refused due to damage please contact one of our customer service representatives at 561-334-3778 within 24 hours of attempted delivery.

*** Products will NOT be delivered without a signature *** NO EXCEPTIONS ***

Shipment transit time is usually four to nine business days. Shipment times are estimates. We are not responsible for shipping delays as a result of shipments going to remote shipping destinations, shipments during holiday seasons, cases of extreme weather, and other delays by the freight company, that may extend the estimated shipment times.

Can I upgrade Truck or Common Carrier delivery to a higher level of service?

Yes. We understand many of the MERIK safes are very heavy and unmanageable by most people. We offer the option to upgrade to in-home or in-office delivery service by professional safe movers and installers. This upgraded service will ensure you have careful placement of your new safe and that it arrives and is installed without issues. Pricing for in-home delivery services can be calculated by a professional safe installer only by calling us and providing delivery details to us. To do so, please call one of our customer service representatives at 561-334-3778. We are here to assist in any way we can.

Our Upgraded Levels of Service are as follows:

Level 1 - In-home or in-office delivery, ground level, up to 3 steps, with pallet, and carton/debris removal. Call for pricing.

Level 2 - Inside garage delivery, no weight limit, no stairs or steps, with pallet and carton/debris removal. Call for pricing.

Standard Shipping Information  

If your order contains two or more items, they may be shipped in multiple boxes on different days due to varying availability. We do not charge for extra shipping for split shipments. 

We try our best to ensure that shipping charges for special orders are correctly calculated before you purchase, however, at times, it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. 

Estimated Shipment Times 

If your order is received by us before noon, Eastern Time, you can expect items specifically marked “IN STOCK” on the product order pages to ship the same day or within one to two business days of your order.

Where can I have my order shipped? 

We ship anywhere within the continental United States, Alaska, Hawaii, and Canada. If you have an APO/FPO/DPO* address, call us to place your order and obtain a custom shipping quote. We do not ship outside the United States and Canada unless special arrangements are made and additional shipping costs are added to your invoice and prepaid (as noted above), prior to shipment. 

* Please note that freight shipments (LTL) cannot be shipped to an APO/FPO/DPO address since LTL carriers cannot deliver to these addresses and the items are too large to be shipped via UPS/USPS.

Shipping and Order Confirmations 

Shortly after you have placed an order, you will receive an email confirming or acknowledging that we have received your order. You will receive a second email when your order has shipped. Please save these email invoices for your records.

Shipping Backorders 

On occasion, an item(s) may be backordered. 

If you order more than one item, we will do our best to send available items together. If only some of the items in your order are available we may either hold and ship the entire order together or ship your order in multiple packages.

In the unlikely event, we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the item(s) we are unable to ship. You will be notified via email of the estimated delivery date for your backordered item(s), and you will NOT be charged additional freight charges for backordered items. 

Return and Refund Policy

If you purchase a safe or vault, under 150 lbs. from MERIK Safe and are not satisfied with your purchase, you can either return your order for a refund or exchange it for another product. We urge our customers to double check their orders before check out and even phone or email one of our safe and vault professionals with questions, but when necessary we do have a 15-day return policy on all in-stock products. Please notify a MERIK customer service representative either via email at info@meriksafe.com or by phone at 561-334-3778 of your return to receive a Return Authorization Number and the correct location to send the item that you wish to return. All shipping costs are to be borne by the customer. No returns will be accepted without a Certified Return Authorization Number. Any attempted returns received without a Certified Return Authorization Number clearly marked on the outside of the shipping carton will be refused. All liabilities and additional incurred shipping costs will be the customer’s responsibility. We will not be responsible for lost or damaged products during transit. 

The return policy above does not apply to custom ordered safes and vaults. Safes and vaults ordered by customers having any options selected by customer are considered to be custom orders, a final sale and not subject to return since these are items that we do not normally keep in stock and are made to order on demand for each customer.

A printed copy of your email order confirmation, or proof of purchase receipt, or invoice and a physical copy of Proof of Delivery, as well as a photograph of the safe or vault, is required for all correspondence on all Warranty, Exchange and/or Return Requests. Any shipment damage claim(s) must document irregularity or issue on the original delivery Proof of Delivery document (POD: Poof of Delivery) for them to be submitted for review and must be within 15 days of the original purchase. A valid serial number will be required with all correspondence as well.

• It is required that the item to be returned is in its original condition and in the original packaging. Instructions must be included.  If you throw away the packaging, MERIK will not be held responsible for any repackaging costs incurred by the buyer to return the product back to us. 
• Customers are responsible for all freight charges and a 20% restocking fee. Once the returned item has been received and inspected you will receive a credit of your purchase minus the freight charges, as determined by MERIK, and the restocking fee.

Please Note: Unfortunately we can not accept returns on made-to-order items such as gun safes, gun vaults and TL vaults, having customer-selected options because they are custom made to your requirements. If the item you are purchasing requires manufacturing specific to your requirements or needs, the item is not eligible for our 15-day return policy and is not subject to cancellation after the order has been placed.

In the case of safes, vaults, and products delivered by truck, all products must be physically inspected BEFORE your signature is provided upon delivery. Any safes, vaults and/or products delivered, signed for and/or accepted becomes your responsibility and are not subject to return.  

Cancellations

Refusal of a Shipment

Damaged Product Policy

Gun Safe Features and Specifications Explained

Below find explanations of the features and specifications found in all MERIK Gun Safes and Gun Vaults:

• Advanced Fire Protection - Fire resistant safes should have a minimum of a 1-hour fire rating. The typical home fire burns in the 1200 degree Fahrenheit temperature range. If the rating is 90 minutes, then the interior of the safe should remain lower than 350 degrees for at least 90 minutes. This is important because paper chars at 350° and burns at 450°.
• Door Plate Steel Thickness - This is the inner steel plate encased in the door. It is clear that a high-quality gun safe or vault with a heavier gauge layer of steel encased in the door will be significantly more difficult to attack with hand tools, saws and drills.
• Door Edge Steel Thickness - This is the steel edge of the safe door that has a continuous weld for increased strength that is directly adjacent to the door jamb. This tends to be one of the first parts of the safe to be attacked. They are usually attacked with single or multiple pry bars. BOTH the door edge and door jamb should be a thicker steel gauge. They work in conjunction with each other. The thicker the steel gauge the greater the protection realized. 
• Steel Reinforced Door Jamb -  All Merik gun safes and vaults have the door jambs reinforced with additional steel bars that are attached to the door jamb with a continuous weld. They work in harmony with each other to prevent prying attacks.
• Exterior Wall Steel Thickness - Many big box stores, mass merchandisers and online discount stores tend to feature safes having exterior wall steel thicknesses from 12 gauge to 20 gauge. We know these steel gauges are inadequate to stand up to a sustained attack. We won't even categorize a 12 gauge to 20 gauge product a "safe"...  we consider this a "cabinet" ...that may keep your handguns out of your children's hands, but will not deter a burglar for more than just a few minutes. Far better options are safes having an exterior wall thickness between 10 gauge and 3 gauge.  

NOTE: The higher the gauge number of the steel, the thinner the steel.

The lower the gauge number, the thicker the steel.

More steel ALWAYS equals more security.

• Interior Liner Steel Thickness - This is the SECONDARY layer of steel inside the safe. The interior steel liner thickness varies from safe model to model. There are multiple purposes for the inner steel liner. The liner prevents movement of insulation board during a fire. The interior liner is an additional deterrent… if a burglar is successful drilling through the outer steel wall he will be faced with another steel layer to deal with.  Additionally, gaining access to the inner steel liner is difficult at best. Because time is of the essence before a homeowner returns or the police arrive when an alarm system is triggered, we feel interior steel liners are vitally important and are furnished as standard equipment in all MERIK gun safes and gun vaults. The interior steel liner creates a "Safe within a Safe."
• Velcro friendly Carpeted back Door Panel - Properly organizing your pistols, knives, and your valued possessions on your door are vital especially when you need quick access. Our velcro-friendly door panel is furnished movable velcro-friendly holsters so you can arrange your weapons so they are convenient and easily accessed by you.
• Pre-cut Anchor Holes and Wedge Bolts - All MERIK gun safes and gun vaults are provided with 6 pre-cut anchor holes and 6 wedge bolts to securely fasten your safe or vault to the floor. Burglars have been known to tip a safe over if not secured to the floor. They do this to gain better leverage in attempting to compromise the safe door with heavy duty pry bars and sledgehammers.  If a burglar comes prepared with the tools and the equipment to take a safe with them and break it open in their own environment where they have hand tools, saws, drills, no distractions, an unlimited amount of time and a place where they can make as much noise as they need to without alerting anyone...then you know it is probably an "inside job". 
• Intumescent Seal - What is it? It is a seal (or strip) that is installed completely around the inner part of the door jamb, that when exposed to heat from a fire the seal's thermoplastic covering melts and the underlying material within the seal expands (like foam) creating a barrier to prevent heat and smoke from entering the safe or vault and damaging or destroying the contents within the safe.
• Heavy-duty Welded Hinges -  Many safe manufacturers advise that hidden hinges are just as good as exposed surface mounted welded hinges. This is incorrect. Hidden internal hinges may cause "hot spots" if insulation is removed to accommodate the installation of the hidden internal hinges. Exterior surface mounted welded hinges eliminate the possibility of creating hot spots inside the safe. Most hidden internal hinges are also susceptible to damage simply by quickly opening the door to its limit which is usually 110 degrees. Not being able to completely open the safe door often blocks access to some of the items stored in your safe on the same side as the hinges. Exterior surface mounted welded hinges provide 180-degree clear access to the items stored in the safe, and allows for easy removal of the door when moving or servicing the safe, if ever necessary.       
• Bolt-Detent System - This is a protective system that helps prevent the bolt works or the outer shell of the gun safe from becoming damaged while the door is open. It protects the finish of the safe from being damaged if the bolts are accidentally extended while the door is open.
• Anti-pry Tabs resist pry attacks to locking bolts - These tabs are welded to the top and bottom of the bolt-bars brackets within the safe door. They provide additional resistance during a prying attack.
• Fully Continuous Welded Steel Body - Many mass merchandisers market safes having bodies and doors that are only "Tack" or "Spot" welded together, making the safe much easier to compromise (break open) with common hand tools. This practice is generally undisclosed to the consumer. Continuous welding creates a significantly stronger safe body and door construction because each plate of steel is welded together with one solid welded bead at each seam to join each plate, effectively making them one solid plate.
• Triple 10 Gauge AR500 Hard Plates placed in front of the lock to resist drilling of the lock or punching the lock. The three layers of hard plates dull the drill bits, thus deterring access to the lock.
• Dual Relockers - also known as Mechanical Relockers - A mechanical relocker is an internally mounted mechanism located inside the door that is provided as a secondary protective system. A Remote relocker works in conjunction with the primary relocker mechanism. It triggers a self-contained bolt within the door making the door virtually impossible to open.
• Interior LED Lights - LED lights are bright white lights that use less power and have been proven to be a more reliable source of light than other available lighting options. MERIK LED lights also come standard with motion sensors so the lights turn on and off automatically when the safe door is opened or closed.
• AC Power Supply Outlets with USB Ports - One of the most convenient features in a MERIK gun safe and vault. Most gun safe manufacturers provide a small hole in the back of their safe to run a power cord to either a light strip or a dehumidifier. You may even need to move the safe to run the wire into the safe. MERIK provides the AC Power Supply Outlets and USB Ports pre-installed within each safe. Just plug the power supply cord in, set your safe in place, bolt it securely to the floor... and you are good to go.
• Dehumidifier - Moisture causes corrosion. Storing firearms, important documents, memorabilia, and paper currency in a damp environment run a high risk of experiencing serious damage to your stored items. All MERIK gun safes and gun vaults are furnished with a dehumidifier as standard equipment.