Shipping and Returns
All orders over $199, and having a weight less than 150 pounds, ship for free within the continental United States via standard UPS ground, FedEx ground, USPS, Truck or Common Carrier. Orders to Alaska and Canada are shipped using UPS ground or USPS.* You can select other UPS options including next day, two day and three-day services, if available. Charges for expedited or premium delivery services will be added to your order and prepaid. Expedited or premium charges are not refundable. All shipments include carrier insurance to guarantee acceptable delivery. Hawaii and Alaska, as well as all other worldwide shipments outside of the continental U.S., do not qualify for free shipping. For shipments to Hawaii, Alaska, the US Virgin Islands, and Puerto Rico your order will ship by either USPS, UPS or FedEx. Shipping charges will be added to your order and prepaid. All other orders to destinations outside the continental U.S. will ship by UPS or USPS and charges will be added to your order and prepaid. You may call us prior to placing your order to obtain a shipping quotation for expedited or international shipping options.
For shipping charges on orders less than $200, please add the product(s) to your cart and enter your zip code. The following are typical shipping charges:
UPS Ground shipping charges: UPS Ground orders* under $200 start at $5.99 and UPS Ground orders within the continental U.S. over $200 are shipped for free.
*some restrictions may apply. Please contact us by phone at 561-334-3778 or via email at info@meriksafe.com for details if you have any questions.
Every shipment method we use is trackable and insured. Below is a list of our shipment methods and their estimated shipping times. All shipping times are shown in business days, Monday through Friday. Shipping days do not include weekends and holidays.
Standard Shipping
We ship by UPS, FedEx, USPS or other Truck and/or Common Carriers that provide insurance and tracking. Shipments require a signature at the time of delivery. Shipping times vary as follows:
- Standard Ground Shipping: 2 to 7 business days.
- Second Day Air: Shipment time is 2 business days. The day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) should arrive on Tuesday.
- Next Day Air: Shipment time is 1 business day. An item should be delivered the following business day if the carrier receives that item prior to their daily cut-off time. Carrier cut-off times vary by carrier.
PLEASE NOTE: When choosing either Second Day or Next Day Air, the products need time to be picked, packed and shipped. Your order must be placed before 3:00 PM Eastern Time.
Truck or Common Carrier Shipments
(Often referred to as “Freight” or "LTL" Shipments)
Truck, LTL (less than truckload) and/or Common Carrier shipments are reserved for large, heavy, or oversized items such as Gun Safes, TL Vaults or Multiple-Case orders. Such products or items are often palletized and loaded onto a large truck for shipment and delivered by a scheduled appointment with a truck having a lift-gate for Curbside Service. It is the customer’s sole responsibility to bring the freight up any driveway, inside a store, building, home, garage, or into the final destination. Depending on the weight and size of the safe you may want to arrange for additional help to bring the safe inside. Please contact us before the item ships if you live on a rural route, area not serviced by freight carriers, or on an Island. Drivers do not assist with unpacking, inspecting, or any setup with curbside delivery. If you have a narrow, steep, or inaccessible driveway for a delivery truck and trailer, you will need to upgrade to a higher level of service (generally delivered using a liftgate truck). If inaccessible, please call us for further options, there are many. Additionally, debris removal (boxes, cartons, packing materials, etc.) is not included with your purchase, and in-office or in-home installation is NOT included with your purchase unless arrangements have been made for those services. Notice of such special services are noted on your invoice and the cost of those services must be prepaid by the customer. This shipping total is added to your invoice total. Should you have any questions please feel free to contact our customer support team at 561-334-3778. We have a vast amount of experience and can assist to make your purchase trouble-free and satisfactory.
Note: Freight companies will call the customer to schedule a delivery appointment. It is the customer’s responsibility to inspect all merchandise prior to the carrier’s departure from the delivery location. If, after opening the shipping carton, the merchandise appears to have been damaged during shipping, please note the damage(s) or imperfection(s) on the freight bill and REFUSE the shipment immediately. This will assist with a quicker return or replacement. Please contact our customer support team at 561-334-3778 immediately upon damages or imperfections found within an inspection. You should ALWAYS refuse shipment immediately if you notice something damaged, this assists to avoid costly shipping charges to you and fast turnaround times for a replacement product. In case of refusal of shipment – the product(s) or palletized cartons will remain on the delivery truck and will be sent back to our facility. If your delivery has been refused due to damage please contact one of our customer service representatives at 561-334-3778 within 24 hours of attempted delivery.
*** Products will NOT be delivered without a signature *** NO EXCEPTIONS ***
Shipment transit time is usually four to nine business days. Shipment times are estimates. We are not responsible for shipping delays as a result of shipments going to remote shipping destinations, shipments during holiday seasons, cases of extreme weather, and other delays by the freight company, that may extend the estimated shipment times.
Can I upgrade Truck or Common Carrier delivery to a higher level of service?
Yes. We understand many of the MERIK safes are very heavy and unmanageable by most people. We offer the option to upgrade to in-home or in-office delivery service by professional safe movers and installers. This upgraded service will ensure you have careful placement of your new safe and that it arrives and is installed without issues. Pricing for in-home delivery services can be calculated by a professional safe installer only by calling us and providing delivery details to us. To do so, please call one of our customer service representatives at 561-334-3778. We are here to assist in any way we can.
Our Upgraded Levels of Service are as follows:
Level 1 - In-home or in-office delivery, ground level, up to 3 steps, with pallet, and carton/debris removal. Call for pricing.
Level 2 - Inside garage delivery, no weight limit, no stairs or steps, with pallet and carton/debris removal. Call for pricing.
Standard Shipping Information
If your order contains two or more items, they may be shipped in multiple boxes on different days due to varying availability. We do not charge for extra shipping for split shipments.
We try our best to ensure that shipping charges for special orders are correctly calculated before you purchase, however, at times, it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order.
Estimated Shipment Times
If your order is received by us before noon, Eastern Time, you can expect items specifically marked “IN STOCK” on the product order pages to ship the same day or within one to two business days of your order.
Where can I have my order shipped?
We ship anywhere within the continental United States, Alaska, Hawaii, and Canada. If you have an APO/FPO/DPO* address, call us to place your order and obtain a custom shipping quote. We do not ship outside the United States and Canada unless special arrangements are made and additional shipping costs are added to your invoice and prepaid (as noted above), prior to shipment.
* Please note that freight shipments (LTL) cannot be shipped to an APO/FPO/DPO address since LTL carriers cannot deliver to these addresses and the items are too large to be shipped via UPS/USPS.
Shipping and Order Confirmations
Shortly after you have placed an order, you will receive an email confirming or acknowledging that we have received your order. You will receive a second email when your order has shipped. Please save these email invoices for your records.
Shipping Backorders
On occasion, an item(s) may be backordered.
If you order more than one item, we will do our best to send available items together. If only some of the items in your order are available we may either hold and ship the entire order together or ship your order in multiple packages.
In the unlikely event, we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the item(s) we are unable to ship. You will be notified via email of the estimated delivery date for your backordered item(s), and you will NOT be charged additional freight charges for backordered items.
Return and Refund Policy
If you purchase a safe or vault, under 150 lbs. from MERIK Safe and are not satisfied with your purchase, you can either return your order for a refund or exchange it for another product. We urge our customers to double check their orders before check out and even phone or email one of our safe and vault professionals with questions, but when necessary we do have a 15-day return policy on all in-stock products. Please notify a MERIK customer service representative either via email at info@meriksafe.com or by phone at 561-334-3778 of your return to receive a Return Authorization Number and the correct location to send the item that you wish to return. All shipping costs are to be borne by the customer. No returns will be accepted without a Certified Return Authorization Number. Any attempted returns received without a Certified Return Authorization Number clearly marked on the outside of the shipping carton will be refused. All liabilities and additional incurred shipping costs will be the customer’s responsibility. We will not be responsible for lost or damaged products during transit.
The return policy above does not apply to custom ordered safes and vaults. Safes and vaults ordered by customers having any options selected by customer are considered to be custom orders, a final sale and not subject to return since these are items that we do not normally keep in stock and are made to order on demand for each customer.
A printed copy of your email order confirmation, or proof of purchase receipt, or invoice and a physical copy of Proof of Delivery, as well as a photograph of the safe or vault, is required for all correspondence on all Warranty, Exchange and/or Return Requests. Any shipment damage claim(s) must document irregularity or issue on the original delivery Proof of Delivery document (POD: Poof of Delivery) for them to be submitted for review and must be within 15 days of the original purchase. A valid serial number will be required with all correspondence as well.
- It is required that the item to be returned is in its original condition and in the original packaging. Instructions must be included. If you throw away the packaging, MERIK will not be held responsible for any repackaging costs incurred by the buyer to return the product back to us.
- Customers are responsible for all freight charges and a 20% restocking fee. Once the returned item has been received and inspected you will receive a credit of your purchase minus the freight charges, as determined by MERIK, and the restocking fee.
Please Note: Unfortunately we can not accept returns on made-to-order items such as gun safes, gun vaults and TL vaults, having customer-selected options because they are custom made to your requirements. If the item you are purchasing requires manufacturing specific to your requirements or needs, the item is not eligible for our 15-day return policy and is not subject to cancellation after the order has been placed.
In the case of safes, vaults, and products delivered by truck, all products must be physically inspected BEFORE your signature is provided upon delivery. Any safes, vaults and/or products delivered, signed for and/or accepted becomes your responsibility and are not subject to return.
We ship all in-stock orders by 3:00 pm Eastern Time the same business day. If you wish to cancel an in-stock order you must call one of our customer service representatives before the item is shipped to receive a full refund. If you decide to cancel an order after it has shipped, you will be responsible for all shipping costs.
Refusal of a Shipment
Should you decide to refuse a shipment that is not damaged, you will be responsible for all shipping costs and a 20% restocking fee.
All MERIK gun safes, gun vaults and TL vaults are carefully and thoroughly inspected before leaving our facility. Should you receive, inspect, accept and sign for delivery of a damaged item it is your responsibility to make a claim with the freight carrier for the replacement of the item.
