Shipping Policy
South Florida Local Delivery
This Shipping Policy is for sales made directly to consumers where there is no local Stocking MERIK Safe dealer.
Free Shipping on Shipments Under 150 lbs in the Continental U.S.
Shipments under 150 pounds are delivered to your front door via UPS, FedEx or USPS for free. For orders over $199, an indirect signature is required. No advance appointment call is made to you. Most shipments are delivered with one to five business days. You can select other shipping options including next day, two day and three day services, if available. Charges for expedited or premium delivery services will be added to your order and prepaid. Expedited or premium charges are not refundable.
Shipping times vary as follows:
- Standard Ground Shipping: 2 to 7 business days
- Second Day Air: Shipment time is 2 business days. The day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) should arrive on Tuesday.
- Next Day Air: Shipment time is 1 business day. An item should be delivered the following business day if the carrier receives that item prior to their daily cut-off time. Carrier cut-off times vary by carrier.
PLEASE NOTE: When choosing either Second Day or Next Day Air, the products need time to be picked, packed and shipped. Your order must be placed before 2:00 PM Eastern Time.
Free Curbside Delivery on Shipments Over 150 lbs. in the Continental U.S. except in CA, WA and OR.
Truck or Common Carrier Shipments (Often referred to as “Freight” or "LTL" Shipments) - Truck, LTL (less than truckload) and/or Common Carrier shipments are reserved for large, heavy, or oversized items such as Gun Safes, Home and Commercial Safes, TL Safes or Multiple-Case orders. Such products or items are often palletized and loaded onto a large truck for shipment and delivered by a scheduled appointment with a truck having a lift-gate for Curbside Service. Shipments over 150 pounds are delivered by common carrier and delivered curbside, where the driveway and street meet, free of charge. DLA - Delivery having Limited Access: A Delivery Limited Access fee will be charged to the customer where the delivery location was a not a typical business location within a commercial area, or the location required special accommodations to complete the delivery. This could be a farm, church, strip mall, prison, storage unit, grocery warehouse, gated location, school, or any other location the driver cannot easily and efficiently access. Remember any location not open to the walk-in public will be limited access. A full-size tractor trailer must be able to park safely at the end of your driveway. Deliveries are Monday through Friday 8:00 AM - 5:00 PM only. We will provide to you the Bill of Lading information along with the common carrier's contact information in order for you to schedule a delivery appointment. Note: Freight companies will usually call the customer to schedule a delivery appointment. A 4-hour to 8-hour window of availability is usually required by common carriers. If you will not be available to meet the driver and will assign a representative to receive the freight, please advise your representative(s) of these requirements and provide them with a copy of this information. Once an appointment has been set, and a shipment is out for delivery, and the consignee agrees to change the delivery appointment, a re-delivery charge will apply. You will need to pay these fees before a delivery is made.
The driver will get the safe down to the ground and move it with a pallet jack only to curbside. It will be the responsibility of the buyer to move the safe from curbside. If the location address will not accept a full-length tractor trailer the buyer must meet the delivery company in an alternate location approved by the delivery company. A SHIPMENT CANNOT BE REFUSED DUE TO SHIPPING COMPLICATIONS. It is the customer’s sole responsibility to bring the freight up any driveway, inside a store, building, home, garage, or into the final destination. Depending on the weight and size of the safe you may want to arrange for additional help to bring the safe inside. Please contact us before the item ships if you live in an area that may have difficulty for truck access. If you have a narrow, steep, or inaccessible driveway for a delivery truck and trailer, you will need to upgrade to a higher level of service. If inaccessible, please call us for further options, there are many. Additionally, debris removal (boxes, cartons, packing materials, etc.) is not included with your purchase, and in-office or in-home installation is NOT included with your purchase, unless arranged for in advance and included in the purchase price. If you have any questions, please feel free to contact our customer support team at 1-561-334-3778. We have a vast amount of experience and can assist to make your purchase trouble-free and satisfactory.
It is the customer’s responsibility to inspect all merchandise prior to the carrier’s departure from the delivery location. Remove the box and wrapping to inspect your product. If, after opening the packaging, the shipment appears to have been damaged during shipping, please note the damage(s) on the freight bill. Note on the freight bill or delivery receipt any minor scrapes, or tears on the packaging. If there is major damage to the safe, vault or product, note any significant damage on the delivery receipt before signing and REFUSE delivery. Significant damage is severe scratches and dents that impact the safe or vault's appearance or operation. Please contact MERIK SAFE immediately to report such problems.
Failure to note on the delivery receipt even the most minor damages to the box will relieve the LTL freight company of responsibility for any damage to your product, and a damaged goods freight claim is impossible to submit. Take photos of all damages. This will assist you with filing a damage claim. Please contact our customer support team at 1-561-334-3778 immediately upon damages found during an inspection at time of delivery. Minor nicks and scratches, scuff marks or abrasions on safes or vaults are common for a safe or vault and large or heavy product deliveries. They do not affect the product's operation. Touch-up paint may be available through Merik Safe. Safes and vaults having stainless steel plates or stainless steel components are considered custom made products and are not returnable. Even though these issues are common, write them down on the delivery receipt. LTL FREIGHT CARRIERS and MERIKSAFE WILL NOT HONOR A FREIGHT CLAIM IF YOU DO NOT NOTE EVEN THE SLIGHTEST DAMAGE ON THE DELIVERY RECEIPT. Be sure to obtain a copy of the delivery receipt before the driver leaves. Most freight carriers allow 24 hours from delivery to file a freight damage claim. After this time has passed, you will then need to file a freight claim with the shipper on your behalf. To file a freight claim, call us at immediately 1-561-334-3778. Fax or e-mail the original delivery receipt with your signed notes and photos, showing the freight condition. MERIK SECURITY INC (MERIK SAFE) MUST HAVE A COPY OF YOUR NOTES OF DAMAGE ON THE DELIVERY RECEIPT AND BILL OF LADING TO FILE A CLAIM WITH A CARRIER. If you sign the delivery receipt, accept the delivery as undamaged, and later find damage, MERIK Security Inc (Merik Safe) and the freight carrier will not be responsible for repairs or the product's replacement. You MUST inspect freight IMMEDIATELY and report concealed damage (damage not noted on the delivery receipt) within 24 hours of delivery.
Shipment transit time is usually four to nine business days. Shipment times are estimates. We are not responsible for shipping delays as a result of shipments going to remote shipping destinations, shipments during holiday seasons, cases of extreme weather, and other delays by the freight company that may extend the estimated shipment times.
Orders Outside the Continental U.S.
You will receive an email confirmation. For orders over 150 pounds, you will receive an email to confirm your purchase and shipping details. Once your order is shipped, you will receive an email with tracking information. Once your order has arrived at the carrier's terminal, the carrier will call you to schedule a delivery date. Carriers typically do not provide a delivery window or specific time. Delivery times are not guaranteed. Someone must be present to inspect and sign for the delivery. ***Products will NOT be delivered without a signature*** NO EXCEPTIONS***
Can I upgrade Truck or Common Carrier delivery to a higher level of service?
Yes. We understand most of the MERIK safes are very heavy and unmanageable by most people. We can assist you in making arrangements for in-home or in-office delivery service by professional safe movers and installers closest to your area. This upgraded service will ensure you have careful placement of your new safe and that it arrives and is installed without issues. Pricing for in-home or in-office delivery services can be calculated by a bonded and insured professional safe installer. To do so, please call one of our customer service representatives at 1-561-334-3778. We are here to assist in any way we can.
Standard Shipping Information
If your order contains two or more items, they may be shipped in multiple boxes on different days. We do not charge for extra shipping for split shipments.
We try our best to ensure that shipping charges for special orders are correctly calculated during the purchasing process, however, at times, it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order.
Where can I have my order shipped?
We ship anywhere within the continental United States. We do not ship outside the continental United States unless special arrangements are made and additional shipping costs are added to your invoice and prepaid (as noted above), prior to shipment.
Please note that freight shipments (LTL) cannot be shipped to an APO/FPO/DPO address since LTL carriers cannot deliver to these addresses and the items are too large to be shipped via UPS/USPS/FedEx.
Shipping Backorders
On occasion, an item(s) may be backordered.
If you order more than one item, we will do our best to send available items together. If only some of the items in your order are available, we may either hold and ship the entire order together or ship your order in multiple packages.
In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the item(s) we are unable to ship. You will be notified via email of the estimated delivery date for your backordered item(s), and you will NOT be charged additional freight charges for backordered items.