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Shipping and Returns

 

All orders over $199, and having a weight less than 150 pounds, ship for free within the continental United States via standard UPS ground, FedEx ground, USPS, Truck or Common Carrier. Orders to Alaska and Canada are shipped using UPS ground services*. You can select other UPS options including next day, two day and three-day services. Charges for expedited or premium delivery services will be added to your order and prepaid.  Expedited or premium charges are not refundable. All shipments include carrier insurance to guarantee acceptable delivery. Hawaii and Alaska, as well as all other worldwide shipments outside of the continental USA,  do not qualify for free shipping. For shipments to Hawaii, Alaska, the US Virgin Islands, and Puerto Rico your order will ship by available services from either USPS, UPS or FEDEX. Shipping charges will be added to your order and prepaid. All other worldwide orders outside the continental USA will ship by UPS International and charges will be added to your order and prepaid.

For shipping charges on orders less than $200, please add the product(s) to your cart and enter your zip code. The following are typical shipping charges:

UPS Ground Shipping charges: UPS Ground Orders* under $200 start at $5.99 and UPS Ground Orders within the continental USA over $200 are shipped for free. 

*some restrictions may apply. Please contact us by phone at 561-334-3778 or via email at info@meriksafe.com for details if you have any questions.


Every shipment method we use is trackable and insured. Below is a list of our shipment methods and their estimated shipping times. All shipment times are shown in business days, Monday through Friday. Shipping days do not include weekends and holidays.

 

Standard Shipping

We ship by UPS, FedEx, USPS or other Truck and/or Common Carriers that provides insurance and tracking. Shipments require a signature at the time of delivery. Shipping times vary as follows:

  • Standard Ground Shipping: 2 to 7 business days.
  • Second Day Air: Shipment time is 2 business days. The day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) should arrive on Tuesday.
  • Next Day Air: Shipment time is 1 business day. An item should be delivered the following business day if the carrier receives that item prior to their daily cut-off time. Carrier cut-off times vary by carrier.

PLEASE NOTE: When choosing either Second Day or Next Day Air, the products need time to be picked, packed and shipped. Your order must be placed before 3 PM Eastern Time.

 

Truck or Common Carrier Shipments 
(Often referred to as “Freight” or "LTL" Shipments)

 

Truck, LTL and/or Common Carrier shipments are reserved for large, heavy, or oversized items such as Safes or Multiple-Case Orders. Such products or items are palletized and loaded onto a large truck for shipment and delivered by a scheduled appointment and delivered by truck having a lift-gate for Curbside Service. It is the customer’s sole responsibility to bring the freight up any drive path, inside a store, building, home, garage, or into the final destination. Depending on the weight of the safe you may want to arrange for additional help to bring the safe inside. Please contact us before the item ships if you live on a rural route, area not serviced by freight carriers, or on an Island. Drivers do not assist with un-packaging, inspecting, or any set-up with curbside delivery. If you have a narrow, steep, or inaccessible driveway for an 18 wheel truck and trailer, you will need to upgrade to a higher level of service (generally delivered on a 26' liftgate truck). If inaccessible by a 26' truck or larger, please call us for further options. There are many. Additionally, debris removal (boxes, cartons, packing materials, etc.) is not included with your purchase, and in-Office or in-Home Installation is NOT included with your purchase unless arrangements have been made for those services, notice of such special services are noted on your invoice and the cost of those services have been prepaid. This shipping total is added to your invoice automatically at checkout. Should you have any questions please feel free to contact one of our customer support team at 561-334-3778. We have a vast amount of experience and can assist to make your purchase trouble-free and satisfactory. 

Note: Freight companies will call the customer to schedule a delivery appointment. It is the customer’s responsibility to inspect all merchandise prior to the carrier’s departure from the delivery location. If, after opening the shipping carton, the merchandise appears to have been damaged during shipping, please note the damage(s) or imperfection(s) on the freight bill and REFUSE the shipment immediately. This will assist with a quicker return, replacement or refund request. Please contact our customer support team at 561-334-3778 immediately upon damages or imperfections found within an inspection. You should ALWAYS refuse shipment immediately if you notice something damaged, this assists to avoid costly shipping charges to you and fast turnaround times for a potential replacement. In case of refusal of shipment – the safe or palletized cartons will remain on the delivery truck and will be sent back to our facility. If your delivery has been refused due to damage please contact one of our customer service representatives at 561-334-3778 within 24 hours of attempted delivery. A representative will initiate a new order. 

*** Products will NOT be delivered without a signature *** NO EXCEPTIONS ***

Shipment transit time is usually 4 to 9 business days. Shipment times are estimates. Remote shipping destinations, shipments during holiday seasons and in cases of extreme weather may exceed the estimated shipment times.

 

Can I upgrade Truck or Common Carrier delivery to a higher level of service?


Yes. We understand many of the MERIK safes are very heavy and unmanageable by most people. We offer the option to upgrade to in-home or in-office delivery service by professional safe movers and installers. This upgraded service will ensure you have placement of your new safe carefully and that it gets where it needs to be without issues. Pricing for in-home delivery services can be calculated by a professional safe installer only by calling us and providing delivery details to us. To do so, please call our of our customer service representatives at 561-334-3778. We are here to assist in any way we can.

Our Upgraded Levels of Service are as follows:

Level 1  - In-home or In-office delivery, up to 1 flight of stairs, 900-pound weight limit, pallet, and carton removal. Call for pricing.

Level 2 - In-home or In-office delivery, ground level, up to 3 steps, 1,500-pound weight limit, pallet, and carton removal. Call for pricing.

Level 3 - Inside Garage delivery, no weight limit, no stairs or steps, no pallet or debris removal. Call for pricing.

 

Standard Shipping Information  

If your order contains two or more items, they may be shipped in multiple boxes on different days due to varying availability. We do not charge for extra shipping for split shipments. 

We try our best to ensure that shipping charges for special orders are correctly calculated before you purchase, however, at times, it may not be possible to do so accurately. We reserve the right to notify you after you've purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order for a full refund.

 

Estimated Shipment Times 

If your order is received by us before noon, Eastern Time, you can expect items specifically marked “IN STOCK” on the Product Order Pages to ship the same day or within 1 to 2 business days of your order.

 

Where can I have my order shipped? 

We ship anywhere within the continental United States, Alaska, Hawaii, and Canada. If you have an APO/FPO/DPO* address, call us to place your order and obtain a custom shipping quote. We do not ship outside the United States and Canada unless special arrangements are made and additional shipping costs are added to your invoice and prepaid (as noted above). 

* Please note that anything marked Freight (LTL) cannot be shipped to an APO/FPO/DPO address since LTL carriers cannot deliver to these addresses and the items are too large to be shipped via USPS/MPS.

 

Shipping and Order Confirmations 

Shortly after you have placed an order, you will receive an email confirming or acknowledging that we have received your order. You'll receive a second email when your order has shipped. Please save these email invoices for your records.

 

Shipping Backorders 

On occasion, an item(s) may be backordered. 

If you order more than one item, we will do our best to send available items together. If only some of the items in your order are available we reserve the right to ship you multiple packages. If we ship your order in multiple packages, you will NOT incur any additional shipping charges. 

In the unlikely event, we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items we're unable to ship. You will be notified via email of the estimated delivery date for your backordered item(s), and you will NOT be charged additional freight charges for backordered items. Should you wish, you may cancel any backordered item and receive a refund.

 

Return and Refund Policy

If you purchase a safe or vault from MERIK Safe and are not 100% satisfied with your purchase, you can either return your order for a refund or exchange it for another product. We urge our customers to double check their orders before check out and even phone or email one of our safe and vault professionals with questions, but when necessary we do have a 15-day return policy on all in-stock products. Please notify a MERIK customer service representative either via email at info@meriksafe.com or by phone at 561-334-3778 of your return to receive a Return Authorization Number and the correct location to send the item that you wish to return. All return shipping costs to be borne by the customer. No returns will be accepted without a Certified Return Authorization Number. Any attempted returns received without a Certified Return Authorization Number will be immediately refused. All liabilities and additional incurred shipping costs will be the customer’s responsibility. MERIK Safe will not be responsible for lost or damaged products during transit in such cases where a Certified Return Authorization Number is not identified, issued, or previously authorized.

A printed copy of your email order confirmation, or proof of purchase receipt, or invoice and a physical copy of delivery Proof of Delivery, as well as a photograph of the safe or vault, is required for all correspondence on all Warranty, Exchange and/or Return Requests. Any shipment damage claim(s) must document irregularity or issue on the original delivery Proof of Delivery Document (POD: Poof of Delivery) for them to be submitted for review and must be within 15 days of the original purchase. A valid serial number will be required with all correspondence as well.

  • It is required that the item to be returned is brand new, in its original condition and in the original packaging. Instructions must be included.  If you throw away the packaging, MERIK Safe will not be held responsible for any packaging costs incurred by the buyer to return the product back to us. 
  • Customers are responsible for all freight charges and a 15% restocking fee. Once the returned item has been received and inspected you will receive a credit for the total of your purchase minus the freight charges, as determined by MERIK Safe, and the restocking fees.

Please Note: Unfortunately we can not accept returns on custom manufactured items such as gun safes and gun vaults because they are custom made to your requirements. If the item you are purchasing requires manufacturing specific to your requirements or needs the item is not eligible for our 15-day return policy or subject to cancelation after the order has been placed.

In the case of safes, vaults, and products delivered by truck, all products must be physically inspected BEFORE your signature is provided upon delivery. Any safes, vaults and/or products delivered, signed for and/or accepted becomes your responsibility for return or exchange. 

Refund Policy: All refund payments will be issued through the customer's original form of purchase.

 

Cancellations

We ship all in-stock orders by 3:00 pm (Eastern) the same business day. If you wish to cancel your order, you must phone one of our Customer Service Representatives before the item is shipped to receive a full refund. If you decide to cancel an order after it has shipped, you will be responsible for all shipping costs. 

 

Refusal of a Shipment

Should you decide to refuse a shipment that is not damaged, you will be responsible for all shipping costs and a 15% restocking fee. In the event the product is damaged, contact one of our Customer Service Representatives for further instructions.  

Damaged Product Policy

Should you receive a non-functioning or damaged item, MERIK will replace the item at no cost to the buyer. MERIK will pay for the shipping of the new item to the buyer, as well as the return of the non-functional or damaged item back to the MERIK Safe Distribution Center. Contact one of our Customer Service Representatives for instructions within 48 hours of receipt of the item.  Buyer must return the non-functioning or damaged item unless instructed to do otherwise. If an item turns out to be in good working order upon receipt, as determined by MERIK, all shipping costs will be deducted from the refund.