Shipping Policy

South Florida Local Delivery

Truck or Common Carrier Shipments (Often referred to as “Freight” or "LTL" Shipments)

Truck, LTL (less than truckload) and/or Common Carrier shipments are reserved for large, heavy, or oversized items such as Gun Safes, TL Safes or Multiple-Case orders. Such products or items are often palletized and loaded onto a large truck for shipment and delivered by a scheduled appointment with a truck having a lift-gate for Curbside Service. It is the customer’s sole responsibility to bring the freight up any driveway, inside a store, building, home, garage, or into the final destination. Depending on the weight and size of the safe you may want to arrange for additional help to bring the safe inside. Please contact us before the item ships if you live in an area that may have difficulty for truck access. If you have a narrow, steep, or inaccessible driveway for a delivery truck and trailer, you will need to upgrade to a higher level of service. If inaccessible, please call us for further options, there are many. Additionally, debris removal (boxes, cartons, packing materials, etc.) is not included with your purchase, and in-office or in-home installation is NOT included with your purchase. If you have any questions, please feel free to contact our customer support team at 1-866-410-3310. We have a vast amount of experience and can assist to make your purchase trouble-free and satisfactory. 

Note: Freight companies will call the customer to schedule a delivery appointment. It is the customer’s responsibility to inspect all merchandise prior to the carrier’s departure from the delivery location. You should ask the driver if you can remove the packaging to inspect the actual product for damage. It is the driver's discretion to allow you to remove the packaging, and they may refuse. We recommend you remove the box and wrapping to inspect your product if allowed. If, after opening the packaging, the shipment appears to have been damaged during shipping, please note the damage(s) on the freight bill. Note on the delivery receipt any minor scrapes, or tears on the packaging. Failure to note on the delivery receipt even the most minor damages to the box will relieve the LTL freight company of responsibility for any damage to your product (even hidden damage), and a damaged goods freight claim is impossible to submit. Take photos of all damages. This will assist you with filing a damage claim or replacement. Please contact our customer support team at 1-866-410-3310 immediately upon damages found during an inspection. Minor nicks and scratches or abrasions are common for safe and large product deliveries. They do not affect the product's operation, and touch-up paint is available through Merik Safe. If any parts are missing, please contact us, and we will send you replacement parts. Even though these issues are common, write them down on the delivery receipt. LTL FREIGHT CARRIERS WILL NOT HONOR A FREIGHT CLAIM IF YOU DO NOT NOTE EVEN THE SLIGHTEST DAMAGE ON THE DELIVERY RECEIPT. Be sure to obtain a copy of the delivery receipt. Most freight carriers allow 45 hours from delivery to file a freight damage claim. After this time has passed, you will then need to file a freight claim with the shipper on your behalf. To file a freight claim, call us at immediately 1-866-410-3310. Fax or e-mail the original delivery receipt with your signed notes and photos, showing the freight condition. MERIK SECURITY INC MUST HAVE A COPY OF YOUR NOTES OF DAMAGE ON THE DELIVERY RECEIPT TO FILE A CLAIM WITH A CARRIER. If you sign the delivery receipt, accept the delivery as undamaged, and later find damage, MERIK Security Inc and the freight carrier will not be responsible for repairs or the product's replacement. You MUST inspect freight IMMEDIATELY and report concealed damage (damage not noted on the delivery receipt) within 24 hours of delivery.

Shipment transit time is usually four to nine business days. Shipment times are estimates. We are not responsible for shipping delays as a result of shipments going to remote shipping destinations, shipments during holiday seasons, cases of extreme weather, and other delays by the freight company that may extend the estimated shipment times.

Can I upgrade Truck or Common Carrier delivery to a higher level of service?

Yes. We understand most of the MERIK safes are very heavy and unmanageable by most people. We can assist you in making arrangements for in-home or in-office delivery service by professional safe movers and installers closest to your area. This upgraded service will ensure you have careful placement of your new safe and that it arrives and is installed without issues. Pricing for in-home or in-office delivery services can be calculated by a bonded and insured professional safe installer. To do so, please call one of our customer service representatives at 1-866-410-3310. We are here to assist in any way we can. 

Standard Shipping Information  

If your order contains two or more items, they may be shipped in multiple boxes on different days. We do not charge for extra shipping for split shipments. 

We try our best to ensure that shipping charges for special orders are correctly calculated during the purchasing process, however, at times, it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. 

Where can I have my order shipped? 

We ship anywhere within the continental United States.  We do not ship outside the continental United States unless special arrangements are made and additional shipping costs are added to your invoice and prepaid (as noted above), prior to shipment. 

Please note that freight shipments (LTL) cannot be shipped to an APO/FPO/DPO address since LTL carriers cannot deliver to these addresses and the items are too large to be shipped via UPS/USPS/FedEx.

Shipping Backorders 

On occasion, an item(s) may be backordered. 

If you order more than one item, we will do our best to send available items together. If only some of the items in your order are available, we may either hold and ship the entire order together or ship your order in multiple packages.

In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the item(s) we are unable to ship. You will be notified via email of the estimated delivery date for your backordered item(s), and you will NOT be charged additional freight charges for backordered items.

Return and Refund Policy

If you purchase a safe or vault, under 150 lbs from MERIK Safe and are not satisfied with your purchase, you can either return your order for a refund or exchange it for another product. We urge our customers to double check their orders before checking out and even phone or email one of our safe professionals with questions, but, when necessary, we do have a 15-day return policy on all in-stock products under 150 lbs. Please notify a MERIK customer service representative either via email at info@meriksafe.com or by phone at 1-866-410-3310 of your return to receive a Return Authorization Number and the correct location to send the item that you wish to return. All shipping costs are to be borne by the customer. No returns will be accepted without a Return Authorization Number. Any attempted returns received without a Return Authorization Number clearly marked on the outside of the shipping carton will be refused. All liabilities and additional incurred shipping costs will be the customer’s responsibility. We will not be responsible for lost or damaged products during transit. 

The return policy above does not apply to safes, vault doors and other items over 150 lbs. Safes over 150 lbs and/or safes ordered by customers having any options selected by customer (customer ordered safes) are considered to be a final sale and not subject to return.  Custom ordered safes are items that we do not normally keep in stock and are made to order on demand for each customer.

A printed copy of your email order confirmation, proof of purchase receipt, or invoice is required for all correspondence on all return requests. Any shipment damage claim(s) must have clearly documented the irregularity or issue with photographs provided by the customer.  This information must be submitted for review within 15 days of receipt of the product. A valid serial number may be required as well.

• It is required that the item to be returned is in its original condition and in the original packaging. Instructions must be included.  If you throw away the packaging, MERIK will not be held responsible for any repackaging costs incurred by the buyer to return the product back to us. 
• Customers are responsible for all freight charges and a 20% restocking fee. Once the returned item has been received and inspected, you will receive a credit of your purchase minus the freight charges, and the restocking fee.

Please Note: Unfortunately, we cannot accept returns on (1) made-to-order items such as safes and vault doors, having customer-selected options because they are custom made to your requirements, or (2) items that are over 150 lbs. that are shipped by common carrier. If the item you are purchasing requires manufacturing specific to your requirements or needs, the item is not eligible for our 15-day return policy and is not subject to cancellation after the order has been placed. In the case of safes, vault doors, and products delivered by truck, all products must be physically inspected BEFORE your signature is provided upon delivery. Any safes, vaults and/or products delivered, signed for and/or accepted becomes your responsibility and are not subject to return.

Cancellations