To initiate a return or cancellation process, please start by filling out our Return Form below.

For orders under $150 - You may return your purchase within 14 days of receipt for a refund, exchange, or a store credit. If we made an error in fulfilling your order, we will send you a new product. If you decide that you do not want a replacement product, it may be returned according to our Returns Policy below.

1. In most cases, we will issue a refund (less applicable freight, restocking, or other charges) in the same form of payment initially used to purchase the product.
2. We can also offer in-store credit to use on another product.
3. Please allow up to fourteen (14) business days for your refund to be posted. If you paid by check, it would take longer to be refunded. 

If a product arrives damaged and it cannot be fixed with a replacement part, we will send you a new product once we have received the damaged product.

 For orders over $150 - 

MERIK Safe Returns Policy

*If you purchase a safe or vault, under 150 lbs. from MERIK Safe, you can either return your order for a refund or exchange it for another product less restocking fees as stated above. We urge our customers to double check their orders before checking out and even phone or email one of our safe professionals with questions, but, when necessary, we do have a 14-day return policy on all in-stock products under 150 lbs. Please notify a MERIK customer service representative either via email at info@meriksafe.com or by phone at 1-561-334-3778 of your return to receive a Return Authorization Number and the correct location to send the item that you wish to return. All return shipping costs are to be borne by the customer.  

The return policy above does NOT apply to safes, vault doors and other items over 150 lbs. Safes over 150 lbs. and/or safes ordered by customers having any options selected by customer (customer ordered safes) are considered to be a final sale and not subject to return. Safes and vaults having stainless-steel plates or stainless-steel components are considered custom made products and are not returnable. Custom ordered safes are items that we do not normally keep in stock and are made to order on demand for each customer.

A printed copy of your email order confirmation, proof of purchase receipt, or invoice is required for all correspondence on all return requests. Any shipment damage claim(s) must have clearly documented the irregularity or issue with photographs provided by the customer.  This information must be submitted for review within 14 days of receipt of the product. A valid serial number may be required as well.

• It is required that the item to be returned is in its original condition, with all packaging material and in the original box.  The box must also be properly secured for shipping to help prevent any damages while being returned to the warehouse. Instructions must be included.  
• Customers are responsible for all freight charges and a 20% restocking fee. Once the returned item has been received and inspected, you will receive a credit of your purchase minus the freight charges (both ways), and minus the restocking fee.

Please Note: Unfortunately, we cannot accept order cancellations or returns on (1) made-to-order items such as safes and vault doors, having customer-selected options because they are custom made to your requirements, or (2) items that are over 150 lbs. that are shipped by common carrier, or (3) orders that have been delayed due to shipping or manufacturing delays. If the item you are purchasing requires manufacturing specific to your requirements or needs, the item is not eligible for our 14-day return policy and is not subject to cancellation after the order has been placed. In the case of safes, vault doors, and products delivered by truck, all products must be physically inspected BEFORE your signature is provided upon delivery. Any safes, vaults and/or products delivered, signed for and/or accepted becomes your responsibility and are not subject to return.